Refund policy

Last Updated: 19/12/2025

At MarLoDesignCo. LLC, we are committed to providing high-quality products and excellent customer service. If something isn’t right, we’re here to help. Please review our return and refund guidelines below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must be:

  • Unused and unworn

  • Undamaged

  • In original packaging

  • With all tags and labels attached

Items showing signs of use, washing, pressing, or wear are not eligible for return.

2. Custom Orders & DTF Transfers

Custom items and DTF products are not returnable, except in cases of a verified defect caused by MarLoDesignCo. LLC.

This includes:

  • Custom DTF gang sheets

  • Custom prints or artwork

  • Embroidery with customer-supplied designs

  • Personalized apparel

If you believe your custom item is defective:

Email a clear photo of the issue to:
📧 marlodesigned@gmail.com

Approval is required before sending the item back.

3. How to Start a Return

To initiate a return, send us an email with:

  • Your order number

  • The reason for your return

  • Photos of any defects (if applicable)

📧 Email: marlodesigned@gmail.com
We typically respond within 1 business day.

4. Return Shipping

If a defect is confirmed to be our responsibility:

  • A prepaid return shipping label will be emailed to you.

If the return is not due to a defect (example: personal preference), the customer is responsible for return shipping costs.

5. Refund Processing

Refunds are issued after the returned item has been:

  1. Received

  2. Inspected

  3. Approved

Once approved, refunds are processed back to your original payment method.
Please allow 3–7 business days for your bank or payment provider to release the funds.

6. Exchanges

We do not offer direct exchanges.
If you need a different item, please:

  1. Return the original (if eligible)

  2. Place a new order separately

7. Items Not Eligible for Refund

The following items cannot be refunded:

  • Orders older than 30 days

  • Custom apparel

  • DTF transfers and gang sheets

  • Items damaged after delivery

  • Washed, worn, or pressed items

  • Artwork errors made by the customer

  • Low-resolution files or poor-quality uploads

8. Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

  1. Contact us within 7 days of delivery

  2. Include clear photos of the issue

  3. We will correct the problem as quickly as possible

9. Contact Us

For questions about returns or refunds, contact us:

📧 Email: marlodesigned@gmail.com
📞 Phone: +1 (508) 397-4777

We’re always here to help.